Experience
10+ Years Driving Digital Transformation
Consumer-obsessed product leader with deep expertise in product strategy, UX design, and technology. Proven track record of launching high-scale digital platforms that deliver measurable business outcomes through user-centered innovation.
Richmond, VA · M.S. Management of IT - UVA
Career Timeline
Consumer Experience Journey Manager — Sentara Health
2024 - Present
- 20% reduction in patient no-shows
- 19.1% growth in digital scheduling
Product Manager — CapTech
2017 - 2024
- 300% YoY user activation increase
- Led 25-person Agile team
Digital Practice Lead / Product Manager — Impact Makers
2015 - 2017
- Launched B2B e-commerce platform, with 25% increase in session duration
- Digital experience playbook for $5B healthcare payer
User Experience Lead — CapTech
2009 - 2015
- Government Site of the Year award
- $3M ROI on WellPoint project
Leadership Philosophy
Technical expertise is only half the equation. Lasting impact comes from the ability to align people, navigate complexity, and build genuine consensus.
Strategic Influence
Building compelling narratives that unite stakeholders around a shared vision, turning skeptics into champions through data-driven persuasion and authentic relationship building.
Cross-Functional Collaboration
Bridging the gap between engineering, design, business, and operations. Creating environments where diverse perspectives converge to solve problems no single team could tackle alone.
Navigating Complexity
Reading organizational dynamics, understanding unspoken constraints, and finding paths forward in ambiguous situations. Knowing when to push, when to pivot, and when to pause.
Building Trust at Scale
Developing deep credibility with executives, peers, and teams. Delivering consistently while maintaining transparency about trade-offs and challenges.
Areas of Expertise
- Product Management
- AI Strategy
- UX Research
- Journey Mapping
- Consumer Insights
- Healthcare Tech
- Enterprise SaaS
- Agile/Scrum
- Data Analytics
- Strategic Planning
Credentials
- Certified Scrum Master (CSM)
- Project Management Professional (PMP)
- HIMSS Analytics Certified Consultant
- Aha! Product Management Professional